RETURNS & REFUNDS

We want you to be delighted with every piece you receive.

However, if you're not completely satisfied, you can return your order within 30 days of delivery.

ORDER ISSUES

MISSING ORDER

We always use tracked shipping. If your order does not arrive, we will provide a full refund, including shipping costs.

Please contact us at hello@nkvstuff.shop and we will guide you through the next steps.
DAMAGED ITEM

If your item arrives damaged, we will offer a replacement or a full refund, including return shipping costs.

Please email us at hello@nkvstuff.shop with a photo of the damaged item attached.
WRONG ITEM RECEIVED

If you received the wrong item, please contact us at hello@nkvstuff.shop.

We will replace the product at no extra cost. Please include a photo of the item you received so we can assist you quickly.

RETURNS

HOW LONG DO I HAVE TO RETURN MY ORDER?

We accept returns within 30 days of receiving your order.
HOW DO I START A RETURN?

If you'd like to return an item, please contact us at hello@nkvstuff.shop.

We’ll guide you through the process and help organise a return or exchange.
RETURN SHIPPING

If you received the correct item but wish to return it, you are responsible for the return shipping costs.

For more details, feel free to contact us.
DISCOUNTED ITEMS

Discounted items are final sale and cannot be returned or exchanged.
REFUNDS AND CONDITIONS

Refunds and exchanges are processed once the returned item is received and inspected.

Please ensure that:

  1. The item shows no signs of wear or damage
  2. It is returned in its original condition and packaging

Refunds are issued to the original payment method within 3–5 working days (this may vary during busy periods).

You will receive a confirmation email once your refund has been processed.