TERMS & CONDITIONS

Company Information

NKV Stuff
Operator: Fruzsina Pető – Sole Proprietor
Registered Office: Palma de Mallorca, Spain
VAT Number: ESY9517943M
Email: hello@nkvstuff.shop
Phone: +34 661 661 358

Hosting Provider: Shopify Inc., 151 O’Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada

Use of the Website

By using this Site, you agree to:

• provide accurate and complete information
  

• use the Site for lawful purposes only
  

• not interfere with the Site’s functionality or security

We reserve the right to refuse service or cancel orders at our discretion.

Products & Descriptions

We take great care to accurately display our products, including colors and details.
However, due to variations in screen settings, colors may appear slightly different.

All products are handmade, and small variations may occur — such variations are not considered defects but part of the product’s uniqueness.

We reserve the right to discontinue or modify products at any time.

Pricing & Payment

Prices are listed on the Site in the currency shown and include tax where required by law.

We accept various payment methods (e.g., card payments, PayPal).
By submitting payment, you confirm that you are authorized to use the selected payment method.

We reserve the right to change prices at any time.

Order Process

After placing an order, you will receive:

1. an order confirmation email
2. a shipping notification once your order is dispatched

We may cancel an order if:

• the item is out of stock
  

• payment fails
  

• we suspect fraudulent activity
  

• incorrect pricing or product information was displayed

If an order is canceled, you will receive a full refund.

Shipping & Delivery

We ship worldwide using trusted delivery partners.

Shipping times and fees are displayed at checkout and may vary by destination.
Once shipped, delivery time is outside our control.

Customers are responsible for:

• providing the correct shipping address
  

• any customs duties, taxes, or import fees (if applicable)

If a package is lost due to an incorrect address provided by the customer, we cannot issue a refund.

Returns & Exchanges

We want you to love your purchase.
If you are not satisfied, you may request a return or exchange within 14 days of receiving your order.

To be eligible for a return:

• the item must be unused and in its original condition
  

• the return must be initiated within the 14-day cooling-off period

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Refunds will be issued after receiving and inspecting the returned product.

Non-returnable items:
Due to hygiene reasons, earrings cannot be returned once worn.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours with photos of:

• the product
  

• the packaging
  

• the shipping label

We will either refund or replace the item at no additional cost.

Intellectual Property

All content on this Site — including product images, artworks, graphics, designs, branding, and text — is the property of NKV Stuff.

You may not copy, reproduce, distribute, or use any content without written permission.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• indirect or consequential damages
  

• delays caused by shipping partners
  

• losses resulting from incorrect information provided by the customer

Your use of the Site is at your own risk.

Privacy

Your privacy is important to us.
Our practices are described in our Privacy Policy, which forms part of these Terms.

By using the Site, you also agree to the terms of our Privacy Policy.

Governing Law

These Terms are governed by the laws applicable in your country of residence within the European Union.

Any disputes will be handled by the competent courts as required by EU consumer protection law.

Contact

If you have any questions about these Terms, please reach out: hello@nkvstuff.shop.